Because for us, Quality matters!
Intertrade applies strict operating standards at all levels with the aim of consistency in customer requirements, continuous satisfaction and support, immediate response to ever-increasing market demands and the provision-distribution of excellent quality toilet paper, kitchen paper for home and professional use, pocket wipes and facial tissues, detergents, tablecloths, fabric softeners and appliances).
Quality policy
Our principles of quality policy as expressed in the Quality Assurance System and applied in Intertrade Hellas SA. is:
• Identifying and meeting customer requirements
• The continuous improvement of customer satisfaction
• Compliance with the requirements of the ISO 9001: 2015 standard
• Compliance with applicable market provisions
• Constructive cooperation with Suppliers - Customers
• The continuous training of the staff
• In-depth investigation of the causes of complaints and non-compliances and setting preventive and corrective actions
• The use of state-of-the-art specialized equipment
• Establishment of measurable indicators to be able to evaluate the functionality and performance of the operational processes
• Defining preventive and corrective actions to improve quality with the ultimate goal of the impeccable implementation of Quality Management Systems
For Intertrade, the quality approach is a continuous, permanent and strictly defined process that ensures the long-term presence of our company.
The company's quality system, which has been designed in accordance with the requirements of the ISO-9001: 2015 standard, aims at continuous improvement which is achieved by setting goals related to improving the quality of the product and improving the company's operations. The goals are set by the management on an annual basis and are monitored systematically.
Quality Control Department
For Intertrade, the quality approach is a continuous, permanent and strictly defined process that ensures the long-term presence of our company.
The company's quality system, which has been designed in accordance with the requirements of the ISO-9001: 2015 standard, aims at continuous improvement which is achieved by setting goals related to improving the quality of the product and improving the company's operations. The goals are set by the management on an annual basis and are monitored systematically.
The Quality Control Department of our Company includes a universal control system for both raw materials and packaging materials as well as for the finished product with a fully equipped laboratory. Specifically:
- Performs daily inspections of finished products directly from production units
- Carries out laboratory quality tests of raw materials with advanced technology machines
- Manages, records and processes consumer complaints
- Checks product specifications daily
- It is constantly updated and monitors the laws concerning the products and the industry of the company
- It verifies every year the machines of the laboratory thus ensuring the quality and safe efficiency of their use
- Undertakes non-compliances of second materials
- We make sure that the working environment is suitable for the Company's activities and in accordance with the legal requirements
- We monitor the hygiene and safety conditions of the product and check to avoid contamination
- We communicate with the Suppliers